Licence

If you have a question about the software please ask it here.

Licence

Postby smithshane » Sun Sep 24, 2017 6:18 pm

Hi
I have a Uc300 usb and a hdbb2 break out board that I have been running for over a year now. I use uccnc software. I have recently had to change computers and install uccnc. I can't get the license to work just demo mode and no blue light on motion controller. Is the license somehow connected to the computer?
smithshane
 
Posts: 4
Joined: Sun Sep 24, 2017 6:10 pm

Re: Licence

Postby cncdrive » Mon Sep 25, 2017 8:09 am

The license keys are not tied to the computer in any ways.
cncdrive
Site Admin
 
Posts: 4887
Joined: Tue Aug 12, 2014 11:17 pm

Re: Licence

Postby dezsoe » Mon Sep 25, 2017 8:57 am

Check UCxxx_utility if it can see the UC300 (don't forget to press Scan :)). If not, check cabling, USB ports, their drivers etc.
dezsoe
 
Posts: 2093
Joined: Sun Mar 12, 2017 4:41 pm
Location: Csörög, Hungary

Re: Licence

Postby smithshane » Mon Sep 25, 2017 9:24 am

Thanks for the replies. Have tried the utility xxx it can't find the device but yet I have a constant green light on the motion controller?
smithshane
 
Posts: 4
Joined: Sun Sep 24, 2017 6:10 pm

Re: Licence

Postby dezsoe » Mon Sep 25, 2017 9:30 am

The green light means it is powered on. It lights even if operating system not started. The trouble is that the utility cannot find the controller. Check the things I wrote, check also device manager if there is the controller below USB hive. Check the USB port with a USB stick if it works. Check another cable. Until UC300 is not shown in the utility, UCCNC also won't find it.
dezsoe
 
Posts: 2093
Joined: Sun Mar 12, 2017 4:41 pm
Location: Csörög, Hungary

Re: Licence

Postby cncdrive » Mon Sep 25, 2017 1:21 pm

The issue is probably that the USB drivers did not install or were disabled by Windows for some reason.
You can try to follow this document to resolve the issue: http://www.stepcraftsupport.com/wp-cont ... -mode1.pdf
cncdrive
Site Admin
 
Posts: 4887
Joined: Tue Aug 12, 2014 11:17 pm

Re: Licence

Postby smithshane » Mon Sep 25, 2017 5:10 pm

Back in business thanks for the help.
smithshane
 
Posts: 4
Joined: Sun Sep 24, 2017 6:10 pm

Re: Licence

Postby dezsoe » Mon Sep 25, 2017 6:32 pm

Good news, but what was the problem?
dezsoe
 
Posts: 2093
Joined: Sun Mar 12, 2017 4:41 pm
Location: Csörög, Hungary


Return to Ask a question from support here

Who is online

Users browsing this forum: No registered users and 55 guests