Lost uccnc license

[deckel11668]

No Karnage I have acknowledged that this was my fault

I do not dispute it was my fault ,, I made the mistake ,, Can happen to the best of us . I presume even you may have made an occasional one too.

But it came down to the simple fact that CNCdrive and only CNCdrive could help me . Even if they had asked for a small fee that wouldn't have been unreasonable !!!!!

I am just expressing my disappointment that it took 2.5 days , several emails , and creating a stink on here to get any attention !!!

I wont lose this again but it does raise a question about ongoing support and whether I might be ill advised to buy further CNCdrive products .
Particularly when there is no acknowledgement of any customer service issue,, because until that happens why should anything improve?

[cncdrive]

I think 2.5 days is not too slow to replace a lost license key.
If having the key is important that you cannot wait 2.5days to get a new one then please keep a safety copy of it.

[thegreatwaldo]

Hello Deckel
You lost the file. They got it back to you 60 hours is not long to wait. There are plenty of software companies out there that would make you buy a new license if you lost your old one. You can always go back to mach 3 no ones forcing you to use the uccnc software. Some people want the world to jump when they snap their fingers. There are human beings out there which shouldn't be confused with machines !
Regards
Andrew

[cncdrive]

Yes, we are human with human weakness unfortunately.
We can't answer all emails immediately.
This support forum is to get help faster than in emails for technical questions.
And I think that we do answer technical questions and issues pretty fast.

Lost license keys is a different topic, because we do not store license key files, we just store the data (name and serial number) in a database,
so in case somebody looses the license key we have to regenerate the key.
Which is not a big task, but it is still some work for us.
We do it happily, but we have other emails also to answer to...

[Dennis CNC]

~50 bucks for world class cnc software and all this fuss!!

!!!!!!!!!!!!! I love business to business--business after dealing with retail for 12 years!!!!!!!!!!!!!!!