UCCNC crash on large engrave jobs

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UCCNC crash on large engrave jobs

Postby 3d0g » Wed Nov 07, 2018 8:02 pm

Clean 1.2049 install on a fresh load of Windows 10 64-bit. I've had this problem fairly regularly; especially on longer engrave jobs in the 20-30 min range. As soon as the job completes, UCCNC makes the e-stop chime and then exits. Annoying as hell as I lose home and have to carefully backtrack based on image size and engrave overrun distance.

Here's the details from the Windows logs. Please let me know if you need any more info.

Log Name: Application
Source: Windows Error Reporting
Date: 11/7/2018 12:31:44 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: SHOPPC
Description:
Fault bucket 1423605448542644787, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 2231287277438800698

Problem signature:
P1: uccnc.exe
P2: 1.0.0.0
P3: 5bb1f140
P4: UCCNC
P5: 1.0.0.0
P6: 5bb1f140
P7: 7f9
P8: 40
P9: System.NullReferenceException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9FAD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA088.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA172.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA2CA.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE16.tmp.mdmp
\\?\C:\Users\jeff\AppData\Local\Temp\WERBD4A.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_uccnc.exe_7a175fd066734e3ada675245c1cf49ead5a4d59_00000000_cab_5aceeee6

Analysis symbol:
Rechecking for solution: 0
Report Id: ec72305f-2adc-4787-b825-68aa0cc67d3d
Report Status: 268435464
Hashed bucket: 4eacf066180705e503c1a99ce4b1ea33
Cab Guid: f2ef02a9-ece9-4947-8ef7-1ff4fb96933a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-11-07T19:31:44.602699300Z" />
<EventRecordID>3226</EventRecordID>
<Channel>Application</Channel>
<Computer>SHOPPC</Computer>
<Security />
</System>
<EventData>
<Data>1423605448542644787</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>2231287277438800698</Data>
<Data>uccnc.exe</Data>
<Data>1.0.0.0</Data>
<Data>5bb1f140</Data>
<Data>UCCNC</Data>
<Data>1.0.0.0</Data>
<Data>5bb1f140</Data>
<Data>7f9</Data>
<Data>40</Data>
<Data>System.NullReferenceException</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9FAD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA088.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA172.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA2CA.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE16.tmp.mdmp
\\?\C:\Users\jeff\AppData\Local\Temp\WERBD4A.tmp.WERDataCollectionStatus.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_uccnc.exe_7a175fd066734e3ada675245c1cf49ead5a4d59_00000000_cab_5aceeee6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ec72305f-2adc-4787-b825-68aa0cc67d3d</Data>
<Data>268435464</Data>
<Data>4eacf066180705e503c1a99ce4b1ea33</Data>
<Data>f2ef02a9-ece9-4947-8ef7-1ff4fb96933a</Data>
</EventData>
</Event>
Attachments
Report-wer.zip
(4.64 KiB) Downloaded 6 times
3d0g
 
Posts: 23
Joined: Sat Apr 14, 2018 1:52 am

Re: UCCNC crash on large engrave jobs

Postby Haik » Sat Nov 10, 2018 9:34 am

To further research you'll want to roundup and review files referenced that are located (on your PC) at C:\ProgramData\Microsoft\Windows\WER\Temp\
These files will have added detail on the System.NullReferenceException, though I doubt the info will help you directly it should be useful to UCCNC support. Unhandled exceptions are painful.
Haik
 
Posts: 23
Joined: Fri Sep 08, 2017 6:01 pm

Re: UCCNC crash on large engrave jobs

Postby cncdrive » Sat Nov 10, 2018 12:01 pm

I guess that your system went out of memory, maybe it is memory error of your computer or the file is really that large and it just runs out of memory. But ofcourse this is just a guess, should see your file.
However the newer UCCNC versions handle the memory differently as those versions have separate x86 and x64 versions.
cncdrive
Site Admin
 
Posts: 2293
Joined: Tue Aug 12, 2014 11:17 pm

Re: UCCNC crash on large engrave jobs

Postby 3d0g » Sat Nov 10, 2018 4:52 pm

Haik wrote:To further research you'll want to roundup and review files referenced that are located (on your PC) at C:\ProgramData\Microsoft\Windows\WER\Temp\
These files will have added detail on the System.NullReferenceException, though I doubt the info will help you directly it should be useful to UCCNC support. Unhandled exceptions are painful.


There was nothing in Temp\. I zipped up and attached everything WER related.
3d0g
 
Posts: 23
Joined: Sat Apr 14, 2018 1:52 am

Re: UCCNC crash on large engrave jobs

Postby 3d0g » Sat Nov 10, 2018 4:56 pm

cncdrive wrote:I guess that your system went out of memory, maybe it is memory error of your computer or the file is really that large and it just runs out of memory. But ofcourse this is just a guess, should see your file.
However the newer UCCNC versions handle the memory differently as those versions have separate x86 and x64 versions.


Got 8G so that seems somewhat unlikely, but I'll keep Task Manager running during future jobs to monitor memory use. Where do I find newer versions? I'm running the latest from https://cncdrive.com/UCCNC.html.
3d0g
 
Posts: 23
Joined: Sat Apr 14, 2018 1:52 am


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