by cncdrive » Tue Jun 01, 2021 11:31 pm
Our products have nothing to do with pokeys, so there is no point to contact them.
I'm sure that Newfangled solutions misunderstood you, they probably thought that the motion controller you using is made by pokeys but they are not.
You should explain Newfangled your problem properly, that the plugin is for a motion controller and the plugin files are copied into the Mach4/plugins folder and that the plugin still not appearing in the plugins menu in Mach4.
We had a customer who did the same and Newfangled remote logged into his computer and did something in Mach4 and fixed the problem.
Unfortunately we have no idea how to debug this issue, we have not that deep knowledge of Mach4 to know how to debug this problem and also Mach4 gives no inducation/report about why the plugin is not appearing, but probably the Newflanged guys know how to get this report from Mach4, because they wrote Mach4 so they know much more about it than we do.